FM Generator is actively pursuing a Service Manager. We are seeking a talented manager who can motivate the office and field staff to implement and follow through on FM’s customer service focus. This is a great opportunity to contribute to the success and growth of a dynamic, family-oriented company located in Canton, MA.
FM Generator seeks an experienced Technician in the Long Island area to join our team. This is a full-time opportunity to join a great company. We are a family run business with over 50 years of success and leadership in the generator industry: servicing, selling and rentals. We are small, flexible, growing and offer a great place to work.
At FM Generator, we do more than sell and service emergency power systems, we provide peace of mind through reliability. We are dedicated to rapid response around the clock, in any situation, while providing quality workmanship and expert solutions!
We’re On When the Power’s Off!
We have great people both in the office and in the field, some who have been with the company a short time, many who have been with the company 5, 10, or 20 years. Hard work, accountability, and dedication are always rewarded and result in not just a job, but a lengthy, fulfilling career. You get out what you put in. Employees have a great deal of autonomy when they demonstrate their ability to own their role. We all work for each other–we really try to promote a true team focused working environment. We are very flexible–we treat everyone like adults and provide them the flexibility to accommodate what else is important in their life. If you are willing to roll up your sleeves, physically or metaphorically, embrace the mission of the company and how your role supports that mission, you can have a long and rewarding career at FM.
FM Generator really is proficient in providing the training needed to be successful on the road. Whether it’s arc flash training or simply requesting to go to a job with the Special Operations Team to further understand a problem, FM is fully supportive. With FM Generator you’re never alone, someone is always willing to help. You learn something new everyday. The Office Support at FM is always understanding and works with you on your schedule. Some days are longer than others, but this is the nature of the business. Another great thing about FM is that they care about their employees. FM Generator makes a point to talk with the technicians at meetings in a round table talks format. This allows for open discussion. In my opinion this is rare for any company to do this.
The work is challenging and always changing. I enjoy that the other techs here are always supporting each other. We can call anyone with an issue we are having and they will help us resolve. Working for FM has taken me to many places, from mountaintops to underground bunkers and many more.
A personal feeling of satisfaction when a job goes well and you know that you were part of the team that made it happen. The ability for a single voice to be heard and make sustaining changes in FM’s direction and improvement. To be able to be one’s self once you demonstrate your commitment and responsibility for those tasks that you are charged with.
Great work environment. People willing to help you if you need it. They don’t micro-manage employees.
It’s a friendly relaxed atmosphere. Everyone is knowledgeable at their positions and are willing to help each other out when needed. There are informative regular company wide meetings and several fun holiday events throughout the year.
What Core Competencies Do We Seek?
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Dedication to Community Service
By nature, our work allows us to be heavily involved in the community. We sell and service generator equipment for customers like Police Stations, Fire Stations, and 911 Call Centers. As a result, we also have a long history of being First Responders in times of emergency. Most noteworthy, we were active in New York after the 9/11 tragedy. We were also active in New Orleans after Hurricane Katrina hit and in New Jersey after Hurricane Sandy.
In addition to the direct impact we make through our daily work, we are called to get involved in other community outreach efforts. We hold an Annual Blood Drive hosted by Children’s Hospital in Boston. We have donated generator equipment to Haiti and provided rental generators for a speech former President Obama made in Boston, shortly after the Boston Bombings occurred.
For us, community involvement is at the core of who we are and what we do. We believe in supporting the system that, in turn, supports us.
Annual Blood Drive 2017
Rental Generators for President Obama’s Visit to Boston